Terms & Conditions

Welcome to The Kahaani, Janda Baik website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the terms and conditions of use set out herein. The term “The Kahaani, Janda Baik” or “us” or “we” refers to the The Kahaani, Janda Baik and/or its parent company, the owner of the website, whereas the term “you” refers to the user or viewer
of our website.

TERMS OF USE

  • The contents of this website are for your general information and use only. It is subject to change without notice. Your use of any information or materials on this website is entirely at your own risk.You should periodically review this policy for changes. Your continued use and access of the website will mean you accept those changes.
  • You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
  • It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
  • From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. The provision of the link does not mean that we endorse or accept any responsibility for the content, use, or products and services made available through the associated websites. By utilising these links, you are deem to have acknowledged and agreed that we are not responsible for the actions, contents, accuracy, privacy, policies, opinions expressed, services provided, goods sold, or other links provided by these sites. You further acknowledge and agree that we are not responsible either directly or indirectly for any damage or loss caused by use of or reliance on linked sites. Should you have any questions regarding these sites, you should address them directly with the relevant site administrator.
  • Your use of this website and any dispute arising out of such use of the website is subject to the laws of Malaysia.
  • If you are dissatisfied with any portion of this website, or with any of its terms of use, your sole and exclusive remedy is to discontinue using this webpage.

INTELLECTUAL PROPERTY

The copyright to the contents of this website is owned by or licensed to The Kahaani, Janda Baik and/or its parent company. This website is intended for personal use, quick reference, illustration and information purposes only and may not be copied, redistributed or published in any manner whatsoever. Any unauthorised use of any part of this website is strictly prohibited. The trademarks, logos, characters and service marks (collective “Trademarks”) displayed on this website belong to The Kahaani, Janda Baik and/or its parent company. Nothing contained on this website should be construed as granting any license or right to use any Trademark displayed on this website. Any use/misuse of the Trademarks displayed on this website, or any other content on this website, except as provided in these Terms and Conditions, is strictly prohibited. The Kahaani, Janda Baik and/or its parent company reserves the rights to bring any action arising from the improper or unauthorised use of this website, including any action for infringement of its trademarks and other intellectual property rights.

DISCLAIMER/LIMITATION OF LIABILITY

The Kahaani, Janda Baik do not provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. Neither The Kahaani, Janda Baik or its parent company nor any other party involved in creating, producing or delivering this website is liable for any direct, incidental, consequential, indirect or punitive damages arising out of your access to, or use of, this website. Without limiting the foregoing, everything on this website is provided to you “as is” without warranty of any kind, either expressed or implied, The Kahaani, Janda Baik and/or its parent company shall not be liable for any damages, loss of profits, injuries, savings or goodwill resulting from your use or inability to use information provided from this website. The Internet is not a secure medium and communications over the Internet may be subject to third party interception. The Kahaani, Janda Baik and/or its parent company cannot accept responsibility for any unauthorised access or loss of personal information, save in accordance with our Terms of Use.


INDEMNITY

You shall indemnify and keep The Kahaani, Janda Baik and/or its parent company indemnified against all claims, damages, actions and proceedings made or brought against the The Kahaani, Janda Baik and/ or its parent company arising from your use of this website and/or any breach of terms in relation thereto by you.

 
Identification Documents

You must be at least 18 years of age to check-in and register for a room.

By Malaysian Law, in accordance with the Registration of Guest Act 1965, every person above the age of 12 is required to show an identity document with a photo (National ID, Driver’s License, or Passport) in order to be registered in the Resort. It is mandatory for all adults to present a valid photo identification at the time of check-in, without which the guest will not be allowed to check in.
 

The identification documents will be required to be verified as part of the registration procedure.


The management reserves the right to refuse to check in any guest who does not produce a valid IC/Passport. The cancellation of booking penalty will still apply.

Check-in and Check-out Time
Standard Check-In time is from 3:00 P.M to 6:00 P.M. and Check-Out time is at 12:00 P.M. Requests for early check-in or late check-out are subject to same day availability, and charges may apply.
 
Charges and Services Tax  
Rates quoted are subject to 10% Service Charge and 6% Service Tax. 

Tourism Tax
Effective 1 September 2017, a Tourism Tax of RM10 per room per night will apply for non-Malaysian guests and it will be collected at the hotel separately from and in addition to the existing villa charges and 6% SST.

Bedding Policy
Our villas are designed to accommodate up to a certain number of persons comfortably, depending on the type of villas booked. Beyond this, an additional person in the villas is subject to a supplementary charge.

 
Shortening of Stay
In the event of the shortening of a stay, no refund will be provided.
 
No Show Policy
In the event of a No Show, the Resort will automatically impose a full penalty charge.

Smoking Policy

Villa rooms are all strictly non-smoking. However, you may smoke at the terrace. Kindly discard the cigarette bud in the ashtray provided.

Any smoking of cigarettes or other forms such as drugs or vaping in any of the villa rooms will entail a RM500 penalty, for cleaning and refresher services.

Pet Policy
There is no pet allowed in the resort.

Pork (Non Halal Meat)

Any  pig derivatives (any substances or compounds resulting from or derived from a pig such as lard obtained from pig fat, pork as a synonym for pig meat, and any gelatin produced from the bone and skin of pig etc) is strictly prohibited and shall not be allowed inside the premise either it is consumed or not. 

Should any of pig derivatives substance found or detected either by physical evidence, CCTV footage, smell, waste, by witness report , etc; the management have the right to refuse entry without any refund or compensation and the management have the right to impose a compound/fine of RM 2,000. 

Covid-19 Endemic Phase

All guests are advised to wear their own face masks at all times when they are in the resort’s indoor premises and outdoor public areas (i.e. reception, cafe’s, all indoor and outdoor public areas).

Inappropriate Behavior

It is the resort’s policy that all guests have the right to be treated with dignity and respect and as a responsible host we believe that we have a duty to our guests to protect them from inappropriate behavior. Should any actions by a guest be deemed inappropriate by the Manager, or is brought to the attention of the Manager, the resort reserves the right, after any allegations have been investigated, to take action. Depending on the severity of the guest actions, the Police may be involved at the resort’s discretion, or guests may be asked to leave the premise.

Limitation of Innkeepers’ Liability
Under section 4 of the Inn Keepers Ordinance No. 16 of 152, no innkeeper shall be liable to make good to any guest of such innkeeper any loss of or injury to goods brought to his inn, not being a horse or other live animal, or any gear appertaining thereto or any car or carriage, to a greater amount than the sum of five hundred ringgit, except in the following cases:

(a) where such goods shall have been stolen, lost or injured through the wilful act, default or neglect of such innkeeper or any servant in his employ;
(b) where such goods shall have been deposited expressly for safe custody with such innkeeper or his manager:
      Provided always that in the case of such deposit it shall be lawful for such innkeeper or his manager, if he thinks fit, to require, as a condition of his liability —
      (i) that the guest shall at the time of such deposit declare the value of such goods,
      (ii) that such goods shall be deposited in a box or other receptacle, fastened and sealed by the person depositing the same:

Provided always that the innkeeper or his manager may refuse to receive for safe custody under this section goods of any one guest the declared value of which exceeds five thousand ringgit and that he shall in no case be liable for loss of or injury to goods so deposited by a guest to an amount exceeding the declared value thereof.

Indemnity Clause

Guests or their personal property, including vehicles, are not insured by the property owners against loss or damage due to fire, theft, vandalism, natural disaster, rain, water, criminal or negligent acts of others, or any other cause.

The Resort shall not be responsible or liable in any liability, injury, death, loss, damage, cost and expense of any nature arising out of, and/or in connection with the acceptance of the reservation by and your stay at the Resort.

Damage to Property

We reserve the right to charge guests the cost of rectifying damage, caused by the deliberate, negligent or reckless act of the guest to the resort’s property or structure. Should this damage come to light after the guest has departed, we reserve the right to send an invoice for the amount to the registered address.

Force Majeure

In case cancellation is due to fortuitous events, force majeure or acts of God as defined by law, both parties will make an agreement for rescheduling. If a rescheduling is not possible due to time and/or occupancy constraint, both parties will make a settlement and restitution, taking into consideration that none is at fault.

Changes to Terms and Conditions

​Tema Teguh Sdn Bhd reserves the right to cancel, amend or vary the arrangements and content featured on our Website and/or change, amend, vary or add to these Terms and Conditions at any time without prior notice. Your continued use of our Services will constitute your acceptance of any such cancellation, amendment, or variation.


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