Privacy Policy

PRIVACY POLICY

The Kahaani,Janda Baik, Tema Teguh Sdn. Bhd. is committed to protecting the privacy, confidentiality and security of the personal data. Any personal data you provide to us or that we collect about you that are from our website and other online channels you access, from the one you provide to our guest services, or any other way you interact with us. We respect your data; for that reason we are aware of our responsibilities to protect your personal data, to keep it secure.

NOTICE

  1. This Privacy Policy serves as a notice pursuant to the Malaysian Personal Data Protection Act 2010.
  2. We may vary or update this Privacy Policy from time to time. We will notify you of these changes to our Privacy Policy on our Website. Please check our (Website regularly for updates to our Privacy Policy.

In this policy, personal information means information about you that is personally identifiable such as your name, address, e-mail address or phone number, and that is not otherwise publicly available and is not part of your work identification

HOW PERSONAL INFORMATION IS COLLECTED

  • By making a reservation at or by using any of the facilities and/or services.
  • By providing it to us in communications regarding service delivery such as surveys and comment cards.
  • By providing the information to us by participating in a marketing initiative.
  • By visiting our website or social media websites
  • Below are further details on how the information in collected in the circumstances set out above and how it will be used and stored.

MAKING A RESERVATION

When making a reservation or using any of the services of our Hotel, it is necessary for us to have your information in order to identify you, contact you and to process your purchase and requests. This information may includes your name, age, gender, NRIC or Passport details, residential address, phone number, e-mail address, credit card number and expiration date, language preference etc. It may also include, if you choose to share that information with us, your preferences regarding the delivery of your service such as type of room, type of bed, etc.

From time to time, we offer packages or other services that involve third parties. If you have subscribed to such a package or service, your personal information will be shared with that third party to the extent necessary to provide that service and process the purchase or request.

BY VISITING OUR OFFICIAL WEBSITE  

We use “cookies” on our website. Cookies are pieces of information that an internet site transfers to your hard drive for record-keeping purposes. The use of cookies is an industry standard — you’ll find them almost everywhere on the Internet. Our Hotel’s website uses cookies to recognize visitors when they return to our site.

We may also evaluate our content and services and tailor our websites, for visitors, based on other information we collect such as IP addresses, which are numbers assigned to your computer whenever you use the Internet, pixel tags (or clear gifs), and the type of Internet browser or operating system you are using. This information is collected in the aggregate, but we may tie it to your personal information through cookie use as described above.

Besides that, and for your information, data collection is the process of gathering and measuring information on variables of interest, in an established systematic fashion that enables one to answer stated research questions, test hypotheses, and evaluate outcomes. While methods may vary, our emphasis at all times are on ensuring accurate and honest collection remains the same. Both the selection of appropriate data collection instruments (existing, modified, or newly developed) and clearly delineated instructions for their correct use reduce the likelihood of errors occurring.

WHY WE COLLECT PERSONAL INFORMATION

  • To establish and maintain a responsible commercial relationship with you and to provide ongoing services.
  • To understand your needs and preferences. For example, we may record your preference for type of room.
  • To develop, enhance, market or provide products and services. For example, we look at our guests’ use of our services so that we may better understand how to improve our services.
  • To meet legal and regulatory requirements.

WHEN DO WE DISCLOSE PERSONAL INFORMATION

We disclose personal information only in these limited circumstances:

  • Personal information will be shared within other departments in the Hotel for which your reservation has been made so that they may provide the services you have reserved.
  • Personal information may be shared with other departments in the Hotel so that they may better provide services to you in the event you wish to travel to that property in the future.
  • Personal information will be shared with a third party involved in supplying the guest with the services they have purchased to the extent necessary to effect the supply and the processing of the transaction.

PROTECTION OF PERSONAL DATA 

  • To safeguard your personal data from unauthorised access, collection, use, disclosure, copying, modification, disposal or similar risks, we have introduced appropriate administrative, physical and technical measures such as up-to-date antivirus protection, encryption and the use of privacy filters to secure all storage and transmission of personal data by us, and disclosing personal data both internally and to our authorised third party service providers and agents only on a need-to-know basis.
  • You should be aware, however, that no method of transmission over the Internet or method of electronic storage is completely secure. While security cannot be guaranteed, we strive to protect the security of your information and are constantly reviewing and enhancing our information security measures.

HOW LONG MAY WE RETAIN YOUR PERSONAL DATA.

  • We will only retain your personal data for as long as necessary to fulfil the purpose(s) for which it was collected or to comply with legal, regulatory and internal requirements. Afterwards we will destroy or permanently delete your data.

HOW CAN YOU ACCESS / CORRECT / UPDATE YOUR PERSONAL DATA.

  • We are committed to ensuring that the personal data we have obtained from you is accurate, complete, not misleading and up-to-date. If there are any changes to your personal data or if you believe that the personal data we have about you is inaccurate, incomplete, misleading or not up-to-date, please contact us so that we may take steps to update your personal data.
  • You have the right at all times to access your personal data. If you would like to request access to your personal data, please contact us at the email stated at the end of this Notice. Please note that depending on the information requested we may charge a small fee. We may also take steps to verify your identity before fulfilling your request for access to your personal data.
  • You may also withdraw your consent with respect to the use of your personal information for marketing purposes at any time, subject to legal or contractual restrictions and reasonable notice.

CONTACTING US

  • If you have any questions about our Privacy Policy, or any concerns or a complaint regarding the treatment of your privacy by us, including but not limited to the Malaysian Personal Data Protection Act 2010,please contact us at:-

Personal Data Protection Officer

Tel No.: 03-7729 3711

Fax No.: 03-7729 8711

Email: [email protected]


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