1. Full Payment upon reservation.
Welcome to The Kahaani, Janda Baik website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the terms and conditions of use set out herein. The term “The Kahaani, Janda Baik” or “us” or “we” refers to the The Kahaani, Janda Baik and/or its parent company, the owner of the website, whereas the term “you” refers to the user or viewer of our website.
The copyright to the contents of this website is owned by or licensed to The Kahaani, Janda Baik and/or its parent company. This website is intended for personal use, quick reference, illustration and information purposes only and may not be copied, redistributed or published in any manner whatsoever. Any unauthorised use of any part of this website is strictly prohibited. The trademarks, logos, characters and service marks (collective “Trademarks”) displayed on this website belong to The Kahaani, Janda Baik and/or its parent company. Nothing contained on this website should be construed as granting any license or right to use any Trademark displayed on this website. Any use/misuse of the Trademarks displayed on this website, or any other content on this website, except as provided in these Terms and Conditions, is strictly prohibited. The Kahaani, Janda Baik and/or its parent company reserves the rights to bring any action arising from the improper or unauthorised use of this website, including any action for infringement of its trademarks and other intellectual property rights.
The Kahaani, Janda Baik do not provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. Neither The Kahaani, Janda Baik or its parent company nor any other party involved in creating, producing or delivering this website is liable for any direct, incidental, consequential, indirect or punitive damages arising out of your access to, or use of, this website. Without limiting the foregoing, everything on this website is provided to you “as is” without warranty of any kind, either expressed or implied, The Kahaani, Janda Baik and/or its parent company shall not be liable for any damages, loss of profits, injuries, savings or goodwill resulting from your use or inability to use information provided from this website. The Internet is not a secure medium and communications over the Internet may be subject to third party interception. The Kahaani, Janda Baik and/or its parent company cannot accept responsibility for any unauthorised access or loss of personal information, save in accordance with our Terms of Use.
You shall indemnify and keep The Kahaani, Janda Baik and/or its parent company indemnified against all claims, damages, actions and proceedings made or brought against the The Kahaani, Janda Baik and/ or its parent company arising from your use of this website and/or any breach of terms in relation thereto by you.
You must be at least 18 years of age to check-in and register for a room.
By Malaysian Law, in accordance with the Registration of Guest Act 1965, every person above the age of 12 is required to show an identity document with a photo (National ID, Driver’s License, or Passport) in order to be registered in the Resort. It is mandatory for all adults to present a valid photo identification at the time of check-in, without which the guest will not be allowed to check in.
The identification documents will be required to be verified as part of the registration procedure.
The management reserves the right to refuse to check in any guest who does not produce a valid IC/Passport. The cancellation of booking penalty will still apply.
Standard Check-In time is from 3:00 P.M to 6:00 P.M. and Check-Out time is at 12:00 P.M. Requests for early check-in or late check-out are subject to same day availability, and charges may apply.
Rates quoted are subject to 10% Service Charge and 8% Service Tax.
Effective 1 September 2017, a Tourism Tax of RM10 per room per night will apply for non-Malaysian guests and it will be collected at the hotel separately from and in addition to the existing villa charges and 8% SST.
Our villas are designed to accommodate up to a certain number of persons comfortably, depending on the type of villas booked. Beyond this, an additional person in the villas is subject to a supplementary charge.
In the event of the shortening of a stay, no refund will be provided.
In the event of a No Show, the Resort will automatically impose a full penalty charge.
Villa rooms are all strictly non-smoking. However, you may smoke at the terrace. Kindly discard the cigarette bud in the ashtray provided.
Any smoking of cigarettes or other forms such as drugs or vaping in any of the villa rooms will entail a RM1,000 penalty, for cleaning and refresher services.
There is no pets allowed in the resort.
Any pig derivatives (any substances or compounds resulting from or derived from a pig such as lard obtained from pig fat, pork as a synonym for pig meat, and any gelatin produced from the bone and skin of pig etc) is strictly prohibited and shall not be allowed inside the premise either it is consumed or not.
Should any of pig derivatives substance found or detected either by physical evidence, CCTV footage, smell, waste, by witness report , etc; the management have the right to refuse entry without any refund or compensation and the management have the right to impose a compound/fine of RM 3,000.
All guests are advised to wear their own face masks at all times when they are in the resort’s indoor premises and outdoor public areas (i.e. reception, cafe’s, all indoor and outdoor public areas).
It is the resort’s policy that all guests have the right to be treated with dignity and respect and as a responsible host we believe that we have a duty to our guests to protect them from inappropriate behavior. Should any actions by a guest be deemed inappropriate by the Manager, or is brought to the attention of the Manager, the resort reserves the right, after any allegations have been investigated, to take action. Depending on the severity of the guest actions, the Police may be involved at the resort’s discretion, or guests may be asked to leave the premise.
Under section 4 of the Inn Keepers Ordinance No. 16 of 152, no innkeeper shall be liable to make good to any guest of such innkeeper any loss of or injury to goods brought to his inn, not being a horse or other live animal, or any gear appertaining thereto or any car or carriage, to a greater amount than the sum of five hundred ringgit, except in the following cases:
(a) where such goods shall have been stolen, lost or injured through the wilful act, default or neglect of such innkeeper or any servant in his employ;
(b) where such goods shall have been deposited expressly for safe custody with such innkeeper or his manager:
Provided always that in the case of such deposit it shall be lawful for such innkeeper or his manager, if he thinks fit, to require, as a condition of his liability —
(i) that the guest shall at the time of such deposit declare the value of such goods,
(ii) that such goods shall be deposited in a box or other receptacle, fastened and sealed by the person depositing the same:
Provided always that the innkeeper or his manager may refuse to receive for safe
custody under this section goods of any one guest the declared value of which exceeds five thousand ringgit and that he shall in no case be liable for loss of or
Guests or their personal property, including vehicles, are not insured by the property owners against loss or damage due to fire, theft, vandalism, natural disaster, rain, water, criminal or negligent acts of others, or any other cause.
The Resort shall not be responsible or liable in any liability, injury, death, loss, damage, cost and expense of any nature arising out of, and/or in connection with the acceptance of the reservation by and your stay at the Resort.
We reserve the right to charge guests the cost of rectifying damage, caused by the deliberate, negligent or reckless act of the guest to the resort’s property or structure. Should this damage come to light after the guest has departed, we reserve the right to send an invoice for the amount to the registered address.
In case cancellation is due to fortuitous events, force majeure or acts of God as defined by law, both parties will make an agreement for rescheduling. If a rescheduling is not possible due to time and/or occupancy constraint, both parties will make a settlement and restitution, taking into consideration that none is at fault.
Tema Teguh Sdn Bhd reserves the right to cancel, amend or vary the arrangements and content featured on our Website and/or change, amend, vary or add to these Terms and Conditions at any time without prior notice. Your continued use of our Services will constitute your acceptance of any such cancellation, amendment, or variation.
The Kahaani,Janda Baik, Tema Teguh Sdn. Bhd. is committed to protecting the privacy, confidentiality and security of the personal data. Any personal data you provide to us or that we collect about you that are from our website and other online channels you access, from the one you provide to our guest services, or any other way you interact with us. We respect your data; for that reason we are aware of our responsibilities to protect your personal data, to keep it secure.
I. This Privacy Policy serves as a notice pursuant to the Malaysian Personal Data Protection Act 2010.
II. We may vary or update this Privacy Policy from time to time. We will notify you of these changes to our Privacy Policy on our Website. Please check our (Website regularly for updates to our Privacy Policy.
In this policy, personal information means information about you that is personally identifiable such as your name, address, e-mail address or phone number, and that is not otherwise publicly available and is not part of your work identification
When making a reservation or using any of the services of our Resort, it is necessary for us to have your information in order to identify you, contact you and to process your purchase and requests. This information may includes your name, age, gender, NRIC or Passport details, residential address, phone number, e-mail address, credit card number and expiration date, language preference etc. It may also include, if you choose to share that information with us, your preferences regarding the delivery of your service such as type of room, type of bed, etc.
From time to time, we offer packages or other services that involve third parties. If you have subscribed to such a package or service, your personal information will be shared with that third party to the extent necessary to provide that service and process the purchase or request.
We use “cookies” on our website. Cookies are pieces of information that an internet site transfers to your hard drive for record-keeping purposes. The use of cookies is an industry standard — you’ll find them almost everywhere on the Internet. Our Hotel’s website uses cookies to recognize visitors when they return to our site.
We may also evaluate our content and services and tailor our websites, for visitors, based on other information we collect such as IP addresses, which are numbers assigned to your computer whenever you use the Internet, pixel tags (or clear gifs), and the type of Internet browser or operating system you are using. This information is collected in the aggregate, but we may tie it to your personal information through cookie use as described above.
Besides that, and for your information, data collection is the process of gathering and measuring information on variables of interest, in an established systematic fashion that enables one to answer stated research questions, test hypotheses, and evaluate outcomes. While methods may vary, our emphasis at all times are on ensuring accurate and honest collection remains the same. Both the selection of appropriate data collection instruments (existing, modified, or newly developed) and clearly delineated instructions for their correct use reduce the likelihood of errors occurring.
We disclose personal information only in these limited circumstances: